Returns & refunds
If something isn't right, you have 30 days from delivery to return it. Here's exactly how it works — including the few items we can't take back, and why.
Three simple steps
- Email us
Write to hello@biscaynequiltsupply.com with your order number and which items you're returning. We reply within one business day with a return authorization and address.
- Pack & ship
Send items back unused, in their original packaging, within 14 days of receiving your return authorization. We recommend a tracked service.
- Get refunded
Once your return arrives and passes a quick inspection, we refund your original payment method within 5–7 business days. You'll get an email confirmation.
What we can't take back — and why
Fabric cut to order can't be restocked or resold, so cut yardage is final sale. Uncut bundles and precuts in original packaging are returnable.
Downloadable patterns can't be 'returned' once delivered, so all digital sales are final. If a file is faulty, we'll fix or replace it immediately.
For safety and hygiene, opened packs of needles and rotary blades are final sale. Unopened packs are returnable as normal.
That's on us. Email a photo within 7 days of delivery and we'll send a replacement or full refund — including shipping — no return required in most cases.
Just ask. Email hello@biscaynequiltsupply.com with your order number and we'll give you a straight answer within one business day.